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Denver Clarke

Denver Clarke

IT Support Technician (On-call)

All Heart Medical Center

Baltimore , MD

Applied Information Technology graduate student at Towson University

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Laurel High School

Technology Education Teacher

August 2013 — June 2015

Instructed "Foundations of Technology" course to a mixed class of 9th - 12th-grade students.

Utilized multiple hi-impact teaching strategies to further student understanding.

Implemented e-learning using various learning management systems such as Schoology and Google classroom.

Led professional development sessions to staff members on how to integrate educational technology software into their lessons.

Founder of STEM club which teaches students video game development using the Unity game engine

Career medium 02
Career
Career medium 06

Lockheed Martin

IT Support Technician

November 2012 — January 2013

Provided technical support to congress members and staff at the United States House of Representatives, during the 112th & 113th congressional transition.

Created and managed user accounts for new staff members using active directory.

Deployed and configured office workstations/laptops/printers, implemented data migrations and network printer migrations.

Verified workstations for re-use, reformatted and imaged as necessary.

Provided remote desktop support to district offices, troubleshot & diagnosed problems.

Ensured that customer issues are reported, tracked and resolved within a timely manner.

Career

Presidio

Network Operation Center Engineer

May 2011 — December 2011

Proactively Monitored data, voice, and Voice-over-IP (VoIP) networks using IBM Tivoli Netcool & Zenoss. Performed crisis management, incident diagnostics and remote troubleshooting for multiple companies and government organizations, in a high volume, mission-critical constant (24 hours a day, 365 days a year) NOC environment.

Acted as liaison between clients and telecommunications carriers to resolve T1/DS-3/MPLS circuit issues.

Collaborated with technicians and customer’s regarding requests for installations, configuration changes and/or resolving outage related issues.

Documented incident workflow in BMC Remedy & ServiceNow! IT Service Management, for tracking purposes according to Presidio’s service level agreement.

Career medium 05
Career
Career medium 02

Bowie State University

Jr. Network Engineer Intern

August 2008 — May 2011

Provided network support for over 4,000 faculty, staff and students of the University.

Provided support and implemented necessary configuration changes on all network communications equipment across campus, including: routers, switches, hubs, wireless access points, VoIP phones, VPN, UPS and circuits in the network.

Coordinated with the network administrator to troubleshoot major networking issues, identify root causes, and develop/implement remediation strategies

Diagnosed and resolved configuration issues; researched problems using available information resources while taking ownership of the issue and seeing it through to a resolution.

Worked as assistant team leader in a $4.7 million campus wide network refresh project.

Assisted in the installation and configuration of Cisco Catalyst 4500 and 6500 series switches, UPS systems, wireless access points and VoIP phones across campus during refresh project.

Career

Towson University

Master of Science (M.S.), Applied Information Technology

2014

Post Bachelorette Certificate in Networking Technologies

Bowie State University

Bachelor of Science (B.S.), Management Information Systems

2010