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Delcea Catalin

Delcea Catalin

Granting Retail Officer

Cetelem IFN SA

Bucharest

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Cetelem IFN SA

Granting Retail Officer

Responsibilities:
- Analyzing and verifying credit applications in accordance with the working procedures;
- Providing customer support in accordance with their needs, in a proactive, polite and timely manner in order to deliver the best retail/financial customer experience;
- Ensure permanent communication among transversal managers, Top Management and other departments by providing a continuously flow of information and feedback;
- Permanent communication with the Sales Department;
- Identifying and providing solutions to problems encountered in the workflow;

Achievements:
- Continuous improvement of working processes and decreasing the time rates for responding to credit applications;
- Involvement in ARIS projects for analyzing and optimizing procedures, working processes and also identifying bottlenecks;
- Excellent results in completing tasks related to personal loan contracts during the last year of activity;
- Increasing the conversion rate and decreasing the number of DDP contracts for the personal loans credit segment;

Career medium 02
Career
Career medium 06

EuropanBurnas SRL

Sales Representative

Responsibilities:
-Selling bakery products, creating and managing a customer base, creating distribution routes, promoting company products, prepare daily and monthly sales reports;
-Finding new market segments for the company’s products;
-Keeping management informed by submitting activity and results reports, such as daily call reports, weekly and monthly work plans;

Achivements:
-Increase market share and market visibility for company's products;
-Increasing the distribution channels and developing new products according to the market requirements;

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