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Deirdre De Sa

Deirdre De Sa

Assistant Manager - Front Office

Marriott International

Panjim 403001

Assistant Manager - Front Office

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Marriott International

Assistant Manager - Front Office

Responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Handling of Human Resource Activities

Career medium 02
Career
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Conduct recruitment drives (wherein the course content would be explained to potential candidates)
Offer one-on-one counselling sessions with candidates their parents
Answer any queries related to the course and course content
Provide support to students with regards to all aspects of the course
Conduct preliminary screening/interviews of interested candidates
Maintain attendance records of students

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Review calls made to customer services for grammatical errors
Highlight areas of improvement
Offer feedback on customer complaint handlng
Suggest specific trainings for cal centre staff

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PGDiploma, Journalism & Mass Communication

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B.A., English, Psychology