Veterans Health Care System of the Ozarks
Radiology Office Automation Clerk
June 2012 — Present
• Serve as a key member of an interdisciplinary healthcare team for a busy medical practice focused on veterans and their families: process appointments, cancellations, and rescheduling; obtain patient information; as well as resolve patient situations and complaints.
• Provide back office support and supervision; as well as train new employees on procedures, time keeping and motivation.
• Build exam requests, generate and send patient confirmation with an information packet to patient.
• Extensive knowledge of laws and regulations related to confidentiality and release of health information and records.
Selected to serve on the MRI Lead Project Systems Redesign to review consult/order processes. Acting member of the Systems Redesign Improvement Initiative Charter to reduce incorrect releases of information.