Unistar-Sparco Computers, Inc.
Service Support Specialist
October 2014 — Present
I work in Warranty Repair at a company that focuses on equipping IT solutions in the State and Local, Commercial, Education, and Federal sectors.
My Responsibilities Include:
Submitting and Managing Warranty Claims
Providing Telephone Support to End-User on Hardware Related Issues
Diagnosing Problems and Repair Dispatching Technicians to Service Locations
Answering Inbound Calls, Emails and Ticket Inquiries
Effectively Managing Time to Ensure Company Standards are Met