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Deborah Wilson

Deborah Wilson

Problem Investigator Associate

American Red Cross

Problem Investigator Associate at American Red Cross

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American Red Cross

Problem Investigator Associate

Provides the necessary expertise and guidance and interacts with operations and quality assurance staff to ensure problem investigations are accurately identified, documented, investigated, and that corrective actions and effectiveness checks are adequate to solve problems, and that timeframe requirements outlined in the problem management policy and procedures are met. Gains and maintains the confidence and support of staff at all levels to advance process control, compliance and quality improvement efforts and influence culture change by serving as an advocate and resource for quality and efficiency improvement. Ensures that immediate action is taken by the appropriate department when risk to donor, patient or organization is identified as outlined in the policy and procedures for the PM System. Responsible for notification to the Supervisor and Manager, QAPM of all levels of deficiencies within the PM system.

Career medium 06
Career
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Towson University

Bachelor's degree, Biology/Biological Sciences, General