September 2011 — Present
Collaborate with team leadership, by serving as a workflow coordinator, to ensure all daily department responsibilities are completed.
Participate in planning, testing, and implementation of projects within division.
Test multi-billion dollar SuRPAS system to ensure new software and enhancements will process correctly in live database without exceptions.
Identify and implement process improvements.
Coordinate with outside Departments to streamline processing.
Prepare written procedures for department.
Entrusted to analyze dividend payment errors, diagnose the problems, and implement solutions to prevent repeat errors.
Regulate SuRPAS access system by granting necessary access and deleting access when no longer needed.
The first line of escalation for questions from associates within the department.
Given the level of my experience and knowledge of multiple functions, I work with a high degree of autonomy.
Act as a mentor/coach to assist other associates in ascertaining their goals.