CONRAD Dubai (Luxury portfolio of Hilton Hotels)
Learning & Development Manager
July 2012 — December 2014
Started off at the pre-opening setup and transitioned trough to the opening.
The hotel has 600 + team members who went through multiple training related to the brand, culture, systems, departmental, safety, hygiene and security. We ensured that not a single team member had any overlaps of any training session. We also had a robust and planned simulation prior to opening.
We eventually scored a full 100% on our Brand Standards Quality Assurance Audits and also currently hold the number 1 position in the portfolio of Conrad hotels worldwide in our guest satisfaction scores.