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Debasish Chowdhuri

Debasish Chowdhuri

Manager, Global Learning & Talent

HILTON

Memphis, TN

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CONRAD Dubai (Luxury portfolio of Hilton Hotels)

Learning & Development Manager

Started off at the pre-opening setup and transitioned trough to the opening.
The hotel has 600 + team members who went through multiple training related to the brand, culture, systems, departmental, safety, hygiene and security. We ensured that not a single team member had any overlaps of any training session. We also had a robust and planned simulation prior to opening.
We eventually scored a full 100% on our Brand Standards Quality Assurance Audits and also currently hold the number 1 position in the portfolio of Conrad hotels worldwide in our guest satisfaction scores.

Career medium 06
Career

HILTON

Manager, Global Learning and Talent

Learning interventions and program management for all Focused Service brands of Hilton - Hilton Garden Inn, Hampton by Hilton and TRU by Hilton for AMER, LATAM, EMEA and APAC...over 2800 hotels and counting!

Career medium 01

JW Marriott Chandigarh

Training Manager

Responsible for the training & development of associates through different technical, professional or personal motivational seminars, workshops & activities. Oversee training effectiveness of all property departments. Be involved in all programs designed and implemented by Corporate Offices for all properties in region by rolling them out in a timely fashion.

Career

HILTON

Regional Learning Manager - EMEA

Responsible for delivering brand education programs within the Hotel College of Hilton Worldwide University, continued development, delivery and measurement of our brand education programs at a regional level to ensure adaptations in language, customs and local business practices are considered across enterprise portfolio, inclusive of Owned, Managed, and Franchised properties.

Hyatt Hotels Corporation

Training Manager

Hyatt Services India Pvt Ltd
and
Hyatt Regency Pune (pre-opening team)

Career medium 06

Convergys India Services Pvt Ltd.

Senior Trainer

• Team Management: Managing the Communication training, Process training and Language coaching teams for the Mumbai centre.
• Certifications: Six Sigma (Yellow Belt) trained and completed project on Communication Scores.
• Training: Impart training in Communication, Accent, Culture and Customer Service.
• Recruitment: Conduct interviews for candidates for varied profiles.
• Facilitate transition of students from training to work environment, ensuring competency levels are sufficient.
• Ensure effective, consistent communication with managers, peers, client representatives, subordinates, and other resource groups.
• Liaise with stakeholders in operations to understand training needs and provide necessary solutions
• Appointed as a member for the Food committee.
• Team Leader for the Knowledge Sharing Committee.
• Observe, assess, provide feedback and coach trainers and communication coaches for their training and feedback delivery.
• Prepare training calendar.

Career

Next Link Pvt Ltd

Corporate Trainer

• Imparted training in Communication, Accent, Culture and Customer Service.
• Imparted training in Behavioural aspects like Team Building, Team Development, Interpersonal skills and Time Management.
• Imparted training in Business modules like E-mail etiquette, Goal setting, etc.
• Trained employees of companies like Tata Infotech, Deloitte, Accenture, Jones Lang LaSalle for Behavioural skills and Customer care.
• Trained multiple batches of pre-process training for 24/7 customer, Hyderabad.
• Evaluated employees of Franklin Templeton, Hyderabad on quality parameters pertaining to language and customer interaction skills.
• Conducted refresher training for employees of HSBC, Hyderabad.
• Conducted workshops for bridge training for Accenture.
• Certifications: Certified Trainer for Tata Infotech, Deloitte, Accenture, Jones Lang LaSalle, 24/7 Customer, HSBC, Franklin Templeton & Intelenet.

Career medium 05
Career

JP Morgan Chase

Customer Service Representative

Customer Service

The Mercure Hotel (An Accor chain of hotels)

F&B, Room Service, Bar and Banqueting

• As a part of the ACCOR group of hotels, I have also had working experience in their other properties such as NOVOTEL Tainui, Hamilton and MERCURE Grand, Pukapark.
• Have also conducted the induction for the new staff members on a regular basis.

Career medium 02
Career
Career medium 02

OGDEN Aviation (HK) Ltd.

Passenger Service Officer

• As a Passenger Service Officer, my job involved attending to passenger requirements at the check-in counters, transit desks, arrival and boarding gates for airlines including Air France, KLM, Northwest and Air India.
• Have trained my co-workers in communication skills and baggage handling.

Career

Pacific International Hotel Management School

PGD, Hospitality and Tourism

University of Mumbai

B.Com., Commerce

St. Francis D'Assisi High School

SSC