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Deanna Hurter

Deanna Hurter

Scrum Master



Proven track record managing small to multi-million dollar projects using detailed project plans, and status reporting leveraging Scrum methodology.

"Those who think they have not time for bodily exercise will sooner or later have to find time for illness" Edward Stanley


Project Manager/Scrum Master

Manage medium to large projects for the eCommerce Development and Operations team as well as the Reporting team. Leveraging Scrum methodology as well as Kanban to manage development cycles, project deliverables, development teams, and business expectations. Enhancements and customizations to the website, page redirects, customer experience of site.

Sarah's Cake Shop

Marketing and Event Manager | Part-time position

Managing the Cake Shop social networking/media including Facebook, Twitter, and Instagram. Created company newsletter for the corporate side of business through Constant Contact. Creating higher foot traffic in the shop through social media and promotions.
Assist couples with 75+ guests in all aspects of choosing their wedding cake and any other baked good needs through personal appointments, phone and emails.

Career medium 04

Barry-Wehmiller ControlTech Automation

Project Coordinator

Executed purchasing and procurement initiatives for leading engineering/manufacturing firm specializing in industrial control and power distribution panels for fortune 500 companies such as Pepsi, Eli Lily, Anheuser Busch, Coca-Cola, Nestle Purina, Monsanto, GE Power & Water, Nalco Water, CE Jarrell, SEG Controls, Crown Cork & Seal, and Arizona.
Management of marketing activities, including the development and distribution of the company newsletter, development and maintenance of social media sites including Facebook and LinkedIn, content marketing, website development. Created high-impact PowerPoint marketing presentations for Sales team.
Served as a key-contributing member on the Leadership Team responsible for putting new policies and procedures in place.


Cole Construction

Senior Executive Assistant to CEO

Cole Construction closed in May 2010

Provided high-level executive support to Chief Executive Officer and sales team of leading home and commercial remodeling construction company for the Saint Louis area, including: managing extremely active calendar; expense reports; composing and preparing confidential correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. Greatly reduced company travel expenses within first three months of tenure by identifying cost-effective travel agencies and negotiating vendor contracts.
Plans, coordinates and ensures the CEO’s schedule is followed and respected. Provide "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office.
Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CEO. Determines and/or proposes appropriate course of action or response.
Provides a bridge for smooth communication with internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
Supports onsite meetings and organizes all elements of offsite dinners as requested by CEO.
Performed accounts receivable duties including invoicing, cash application, researching chargebacks, and discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Take ownership of handling action items and follow up as needed.

Career medium 06
Career medium 04


Account Services Coordinator

Primary day-to-day contact for clients.
Market liaison for plan implementation and/or changes.
Worked with a Lead Consultant on each client account to coordinate renewals/marketing and assist with the design and evaluation of benefit plans.
Organized the Request for Proposal (RFP) to be sent to over 400 HMOs via mail/email.
Send confirmation/drop letters to each HMO as soon as the client finalized the offerings.
Enter the medical benefits of each HMO into the Access database.
Send the benefit booklets to the clients via mail/email.
Update any benefit changes throughout the year and communicate any benefit changes to the client.
Request contact sheets to be updated from the HMOs.
Request enrollment numbers from HMOs yearly Request Schedule A (5500 form) from each HMO yearly.
Attend annual strategic planning meetings in New York, take detailed meeting minutes during the strategic planning, recap the discussions in a detailed follow-up letter to the clients.
Handle difficult member/claim issues that are not resolved by the customer service representatives.
Update all contact changes that take place throughout the year in the Access database.
Send the client's important HMO information that relates to them when received.
Review the HMO contracts for the client and return to the HMOs on a timely basis.
Service the creation and production end of fulfilling the clients need for the Comparison of Benefits as well as the actual creation of the product.
Assisting in the creation of reports and meeting materials.

Communications Specialist
March 1997 - January 1998 (11 months)

Providing support to Account Service Coordinators, Account Managers, the Associate Consultants, and the Consultant.

Service the creation and production end of fulfilling the clients need for the Comparison of Benefits as well as the actual creation of the product, assisting in the creation of reports and meeting materials.


United HealthCare of the Midwest, Inc.

Mental Health Administrative Assistant

Provided support to the Manager and the staff of 10 + when needed.
Created the monthly Mental Health days reports.
Created the weekly and monthly service level reports.
Prepared presentation material, created member charts.
Handled all accounts and billing, created the manager’s personal filing system.
Entered ICD-9 codes in the system when there were new PPO admissions or discharges.
Created letters that were to be sent to providers and members including certified mailing.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.
Created memorandums to be sent to senior staff and management.
Entered authorizations into on-line system.
Served as the temporary administrative assistant for Disease Management and GenComp.
Backed up other administrative assistants when they were on vacation or on sick leave.
Standardized department filing system so secretarial staff could easily locate information in any filing center.
Managed executive calendar and coordinated weekly project team meetings and assisted in the development of meeting agendas to increase meeting efficiency.

Membership Services Receptionist
September 1994 - May 1995 (9 months)

Data entry and data organization.
Handled pharmacy overrides and entered overrides in system.
Tracked pharmacy authorizations.
Switchboard and paging.
In charge of tracking abandonment rate and service levels, daily and weekly.

Career medium 05

Saint Charles Community College

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General