Lots of things--too numerous to count! A few at the top of my list... When I get to observe someone having an "aha!" moment! When teams I work with "gel" and their work together soars! Making new connections! Fostering new relationships!
Dawn J Mahoney, CPLP
Learning In The White Space, LLC
What I do: Bring successful outcomes through better workplace learning and performance solutions. Let's talk!
“Tell me and I forget, teach me and I may remember, involve me and I learn.” Often credited to Benjamin Franklin, but it is actually by an unnamed Chinese philosopher centuries earlier
Learning In the White Space, LLC
January 2015 — Present
Work with me to develop...Your presentations, Improve your facilitation skills, "Train-the-trainer" events, Instructional design, and develop your team!
September 1999 — Present
Manager, Learning & Development
July 2008 — January 2015
Senior housing is a 24x7 world and effectiveness and safety, all begin with great training. The largest part of my role lies in assisting leaders at our various communities with crafting a solid associate training program that includes new associates and keeping existing associates compliant with state regulations.
- Instructional design and development
- Training session and presentation design, development, and facilitation
- Provide guidance and support on team effectiveness
- Team development
January 2007 — July 2008
As Learning Facilitator for HumanOne, I was primarily responsible for the design and facilitation of sales training training modules. This took the form of new hire training, as well as new product offering training. There was also customer service skills training and call coaching.
Client Education Specialist
August 1997 — February 2007
Responsible for training development and delivery to client representatives. Training was technical in nature. Specifically, credit and debit card processing mainframe systems, Visa and MasterCard compliance, operational efficiency and program profitability.
University of Wisconsin-Eau Claire