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David van Leerdam

David van Leerdam

Business Analyst

KLM

Versatile analyst with solid background in development, operations and aviation. Self-acclaimed quality junkie. Strong supporter of the expressions "software development is a craft" and "let's make things better". Loyal critic of today's products and services. Wildly enthusiastic dreamer of idealistic proportions. Specialti...

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KLM

Business Analyst

Maximizing quality - and added value of e-commerce
Minimizing customer struggle
Connecting dots, connecting people

Keywords are QoS, Opex, problem management, knowledge management, quality control, integration, standardization, monitoring, alerting, and reporting.

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