Tiffany & Co.
Active Directory Senior Engineer
October 2013 — Present
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Active Directory Senior Engineer at Tiffany & Co.
Network Operations Center and 3rd level support role performing problem management on a global scale. Mentor others in the group as to my knowledge of SCCM, Active Directory, Group Policy and Exchange plus any new information gathered from ongoing projects.
Enhanced the experience for the global end user which entailed testing and packaging of all software and hardware used by internal employees for our Windows and Mac environments. Researching and integrating all types of technology for the end user across all platforms.
2nd level IT break/fix support for internal issues dealing with computer hardware and software on Windows and Mac operating systems.
1st level IT break/fix support and call resolution for internal issues dealing with computer hardware and software on Windows and Mac operating systems.