Lexmark International Technology Hungary Ltd.
Customer Operations Manager
February 2012 — Present
Responsible for the delivery of print services to Customer(‘s) satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, Implementation of services, managing on-going steady state, issue resolution and continuously improving the delivery of services.
Revenue versus Planned Revenue
Actual Cost versus Planned Cost
Service Level Attainment
Statement of Work (SOW)
Key Process Flows (MADC, Order Mgmt, etc.) for each account
Training Plan for each On-Site Associate
Procedures Manual for each On-Site Associate