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David Nulty

David Nulty

Customer Operations Manager

Lexmark International Technology Hungary Ltd.

Budapest

Specialties: ITIL v.3 Foundation ITIL v.3 CSIP CompTIA Network+ N10-003 Efficiency initiatives to drive cost reduction and process improvements Successful Escalation Management CSAT Improvement Exception Processes Developing & Implementing new processes Developing & Driving CSIP FCF Analysis & Improvement MPS Project Manage...

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Lexmark International Technology Hungary Ltd.

Customer Operations Manager

Responsible for the delivery of print services to Customer(‘s) satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, Implementation of services, managing on-going steady state, issue resolution and continuously improving the delivery of services.

Key Deliverables:
Revenue versus Planned Revenue
Actual Cost versus Planned Cost
Customer Satisfaction
Service Level Attainment
Solutions Penetration
Statement of Work (SOW)
Project Planning
Key Process Flows (MADC, Order Mgmt, etc.) for each account
Training Plan for each On-Site Associate
Procedures Manual for each On-Site Associate
Governance

http://lnkd.in/bDg5xhE

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