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David McGarry

David McGarry

Payments Administrator

Allied Irish bank

Payments Administrator at Allied Irish bank

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Allied Irish bank

Payments Administrator

I am a presently a bank officer on the payments and account administration team in the deposits section of AIB.

My duties in this role include:
• Providing training to new team members to ensure all colleagues are up to speed with team tasks.
• Processing of payments in relation to personal and business deposit accounts.
• Liaising with multiple departments and organisations to resolve payment issues.
• Managing the cheque lodgement process for all accounts held in my department.
• Completing account opening procedures for existing customers.
• Acting as the point of contact and providing resolutions to account and payment related issues.
• Compiling reports daily to ensure correct account functioning.
• Working as part of a small team to ensure all deadlines are reached.
• Managing all emails for the team and ensuring response times to clients are met.
• Investigating all reconciliation issues and bringing them to a quick resolution.
• Developing and implementing new procedures around account management and payment processes.

Career medium 06
Career
Career medium 06

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The Stile Newsagents is a busy, long-established store in which I worked in for a period of five years.

My role as a sales assistant involved:
Engaging with customers in a polite and efficient manner.
Delivering excellent customer service.
Creating and developing the store's social media prescence.
Working as part of a team.
Stock administration.
Cash Management.

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Youth Advocate

YAP Ireland is a charity that works within communities in Ireland to help disadvantaged young people to re-integrate into their communities. I worked with YAP as a youth advocate.

As an advocate I worked one-to one with a young person and his family to help him develop within the local community.

My role involed:
Working on a one-to-one basis with an at-risk young person.
Helping him integrate into society and understand social norms.
Acting as a role model and demonstrating socially acceptable behaviour.
Encouraging the young man to become an upstanding member of his community.
Implementing an individual service plan in conjunction with my line manager.
Completing weekly progress reports and analysing progress.
Developing my skills through team meetings and training with managers.

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Account Support Representative

My role as an account support representative in the Large Enterprise division involved:

Communicating with large enterprise customers by phone and e-mail.
Working in an account team to develop relationships with strategic customers.
Leading the change to online ordering for specific large enterprise customers.
Processing orders received from customers in an efficient manner.
Acting as the main point of contact for all post-sales queries.
Working closely with sales managers to resolve issues of strategic importance.
Delivering an excellent customer experience.

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Institute of Bankers

Professional Diploma in Financial Advice, Financial Planning and Services

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BA, Economics & English

Boyne Community School

Leaving Certificate 2007