Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Daryl Anderson

Daryl Anderson

IT Support Specialist

National Library of Medicine (NLM)

Washington D.C. Metro Area, us

IT Support Specialist at AAC Inc.

Message
MENU ☰

National Library of Medicine (NLM)

IT Support Specialist

• Monitoring Software and Network applications via Nagios and OpenNMS
• Big Brother Monitoring System Monitoring
• Power and cooling monitoring using StruxureWare Data Center Expert
• Monitoring IT Service Desk email box and phone during off peak hours
• Communication of System Wide Events
• Project Lead for Data Center Two-Factor Authentication
• PIV Authentication and Certificate Renewal Support
• Escalates support requests which cannot be resolved by the associate or reach a defined SLA
• Provides basic technical and functional support for applications, hardware and software
• Opens service requests and captures appropriate level of detail
• Communicates issues of increased severity through appropriate channels
• Maintains Active Directory
• SOP documentation
• Interact with application developers/development team to triage and resolve incidences
• Uploading Documentation to SharePoint