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Darlene O'Donnell

Darlene O'Donnell

Franklinville, NJ






Inventory Auditor / Specialist

Scan items in a store or business using a RM-1 with a key pad or finger laser to calculate all information needed for inventory purpose, frequently transmit information to main processing computer, scan and physically count items for accuracy, complete information on all area tickets, customer service to all personnel, RGIS, employees, and shoppers

Career medium 04
Career medium 03

H and R Block

CSP - Customer Service Professional

Tax season January - April (1999 to 2014)
Customer service, answer incoming calls, make appointments, confirm appointments, POS accept payments cash, check, credit or debit, reconcile cash drawer, make bank deposits, assist clients with tax questions, assist office manager and tax professionals when needed, assign DCN # to tax return, confirm and identify information on client to issue tax refunds, cater to clients needs in waiting room, market H and R Block products and services, file all client documents orderly and securely, make coffee for office and clients, keep work station and office clean and organized, collect and take trash out,


H and R Block

Certificate of Completion, H and R Block Income Tax Course

Introduction to Federal and State Income Tax
The course provided a solid foundation on the subject of taxes and the preparation of an accurate and complete income tax return
Tax theory and law
Conduct a thorough client interview
Offering tax advise and explanations to clients
Electronic tax preparation through the usage of Tax Preparation Software (TPS)

Education medium 01

Gloucester County Institute of Technology

Certificate of Achievement, Introduction to Lotus 1,2,3

Lotus 1,2,3

The Technical Institute of Camden County

Introduction to Business Technology, Business Math, Business English and Office Procedures

September 1993 to June 1994
Evening courses studying business math, business English and office procedures
Received Technical Institute Diploma GPA 4.0
Received Certificate of Perfect Attendance

Education medium 02

Triton High School (studied) and Sterling High School (tested)

GED High School Diploma, Satisfied in full the statutory and regulatory requirements of the State for the High School Diploma

September 1983 to March 1984
Studied adult evening courses to obtain a GED High School Diploma