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Darcy Thomas

Darcy Thomas

Product Specialist

Nichols and Associates, Inc

Pendleton, OR

Versatile Professional

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Nichols and Associates, Inc

Product Specialist

Demonstrate, explain products, methods, and services.
•Provide product samples, coupons, informational brochures, other incentives.
•Keep areas neat while working and return items to correct locations following demonstrations.
•Record and report demonstration-related information.
•Sell products being promoted and keep records of sales.
•Set up and arrange displays or demonstration areas to attract attention.
•Transport, assemble, and disassemble materials used in presentations.

Career medium 02
Career
Career medium 06

Lillian Vernon Corporation

Order Services Associate

Successfully served as a sales and customer service agent for retail
catalog purchases in an inbound call center. Provided customers with
catalogs and information concerning shipping options, arrival time and
shipping cost. Entered information into computer including credit card
payments, change of address, and personalized preferences. Assisted
customers to select and purchase specified merchandise using descriptions
from catalog and emphasized salable features. Arrange for gift-wrapping,
monogramming items such as apparel, offices supplies, desk nameplates and
rubber stamps.

Career

Macy's - Formerly The Bon Marche'

Sales Associate

Worked on sales floor in women's intimates department. Kept customer shopping areas neat and organized. Assisted customers by finding correct sizes and styles. Kept areas neat and organized. Used POS system to assist customers paying for items. Occasionally worked in sales support in the gift department during holiday seasons.

Career medium 06
Career
Career medium 01

Smith Gardens, Inc.

Merchandiser at Home Depot

•Service annuals, perennials and ornamental plants in a local home improvement garden center.
•Display/stock merchandise and product.
• Sell product to customers by offering advice for maintenance and displaying of product.
•Communicate with store personnel, manager on store issues and product needs.

Career

T-Mobile

Customer Care Representative

•Provide customer satisfaction through resolution of a variety of customer inquiries and complaints.
•Technical support for company and non-company supported data devices.
•Assist customers in selecting and purchasing merchandise.
•Notify customers when accounts were delinquent and accepted payments.

Career medium 06
Career
Career medium 03

Ticketmaster Entertainment

Ticket Agent

Sold tickets to public in accordance with legal regulations in a fast paced inbound call center environment.
Estimated date of delivery to customers based on knowledge of own firm's productions and delivery schedules.
Entered information into computer and ordered tickets for customers.
Advance from General Agent to Broadway Agent II to include additional responsibilities such as purchasing entertainment tickets at box offices prices and recommend accommodations for special attractions.
Negotiate prices with existing customers. Utilize Windows and AS-400 Mainframe computer, using a PBX routing system.

Career

Center for Community and Economic Development

Clerical Assistant

Receive and greeted walk in customers and callers at establishment.
Determine nature of business, scheduled appointments, and directed
clients and guests to destinations. Provide information regarding
activities and locating of departments, offices, and employees within
organization. Sorted and distributed mail, proofread and typed documents
for secretaries.
Maintain mail file by contacting clients, and updated their information
in the computer.

Career medium 01
Career

Pennsylvania Department of Education

General Education Diploma

Douglas McKay High School

High School Diploma

San Diego Mesa College

Associates, Banking and Finance