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Danielle Owens

Danielle Owens

DHL Supply Chain





Forklift Operator

Operates order picker and forklift in and around warehouse Pulls product from the warehouse for shipment to the stores Climbs on racking system (approximately 15’ above ground) to reach product Wraps order on pallet for shipment Loads and unloads shipments, pallets, etc. Place shipments on racking systems

Gourmet Foods International

Customer Service Rep

Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.

Arise Work From Home

Technical Support

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale.

D.M. Therrell high School

High School Diploma

Graduated at the top of my class