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Danielle Rodgers

Danielle Rodgers

Loss Mitigation Specialist

J.P.Morgan Chase

Dallas, TX

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J.P.Morgan Chase

Loss Mitigation Specialist

Answer inbound calls and make outbound calls that initiate contact with customers who have defaulted on their mortgages, and recommend the best loss mitigation or extension options that is appropriate for their situation. Also, I assist with processing payments, also assist foreclosure and inactive bankruptcy accounts.

Career medium 02
Career
Career medium 06

ACE Cash Express Corporate

Customer Service Specialist

Answer inbound calls in support of customer needs, review issues on customer's accounts to find best solutions for their issues. By adhering to state regulations and guidelines to ensure I provide customers with accurate information pertaining to their loans. Also, I Convey in a reassuring manner step by step instructions to resolve application issues with the POS System and equipment, and perform different troubleshooting techniques to resolve application and equipment issues.

Career

Computer Science Corporations (TWIC)

Customer Support Supervisor

Provided telephone and online customer service and support within high-volume call centers (handling an
average of 95 calls/internet inquiries daily), and I also was promoted to supervisor to manage a team up to 8 representatives.

Career medium 06
Career
Career medium 01

Affiliated Computer Science (Sprint 3rd Party)

Customer Service Supervisor

Managed a team of 16 Customer service representatives and increased my team of CSR of 16 people; Recognized by the top executives for #1 supervisor 3 months in a row, and increased sales percentages from 20% to 85% in 1 month. Trained agents on how to adequately address the problem over the phone, worked with management on customer service initiatives. Compile and print reports on overall customer satisfaction, hired, trained and terminated customer service representatives.

Career

Dollar General

Assistant Manager

Performed Face-to-Face customer service in a busy retail customer service; Supervised, trained and scheduled sales associates, Assisted with checking in the different inventory. Increased profitability by boosting morale in the work place; Documented incident reports, conducted money drops and deposits on a daily basics.

Career medium 03
Career

David W. Carter High School

Diploma