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Danielle Lentsch

Danielle Lentsch

Server Captain

World Yacht LLC

New York, NY

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World Yacht LLC

Server Captain

Acknowledge every guest and his or her needs fully
Aided management in development of new training techniques and policies
Full knowledge of food, wine, alcohol, beer (import/export) and Non-alcoholic beverages
Created a customer friendly environment by using food and beverage knowledge
Served all guests in a timely fashion with all correct menu items selected
Technical pro and full use of POS systems (MICROS)
Maintain patience ensuring 100% customer satisfaction

Career medium 06
Career
Career medium 05

Second On Second

Shift manager VIP cocktail waitress

Host Corporate Events/Private Parties
Prepare and serve beverages to all VIP guests
Reviewed and prepared all beginning of shift and end of shift financial reports
Utilized communication skills to determine and satisfy customer needs
Answered phone calls and took VIP-Private room reservations
Established an organized method of privacy for our prominent customers

Career

Pool & Yacht Club

Server, Bartender and Banquet Server

Urgency with customer reservations and seating
Greet all guests promptly with full menu knowledge
Complete use of POS and restaurant register
Expedite food window to confirm the correct food order
Assisted event planners in menu and drink planning

Career medium 03
Career
Career medium 04

Embassy Suites Hotel

Server and Room Service Attendant

Assisted all hotel and non-hotel guests with full menu knowledge
Presented all room-service guests with correct orders of food and drink
Maintained a polished uniform along with clean work station at all times
Having a clear communication with all FOH/BOH staff

Career

Big Bowl Chinese and Thai

Hostess and Food Expeditor

Input pre-ordered food/drinks and updated receipt logs for carry-out staff
Arranged customer pager systems upon arrival
Organized food orders at food window with head chef to insure quick and correct service
Instructed other staff on POS systems in house

Career medium 02
Career