September 2014 — Present
Mayfield Toyota-Scion - Edmonton, AB
January 2015 to Present
-Greet customers in a friendly, professional manner and assist them in their service booking.
-Prepare parts and service quotes for customers and obtain consent to perform necessary repairs.
-Answer service line calls and book appointments.
-Up sell our customers recommended service repairs and parts.
-Have great knowledge of warranties and coverage for many types of vehicles.
-Follow maintenance schedules to ensure our customers vehicles are up to date on servicing and repairs and inform customers of outstanding recalls if applicable.
-Strong use of customer service skills in all aspects of my position.
-Open and close job orders accordingly.
-Input Technician labour times to ensure correct pay.
-Constantly communicate with Technicians and Shop Foreman regarding vehicles being repaired.
-Keep track of work orders and ETA's on vehicles in the shop.
-utilize memory on a daily basis by entering specific codes accurately into the computer system ERA.
-Call Guests to inform them when their vehicle is ready for pick up.
-Deliver vehicle to Guests in a timely and professional manner every time.
-Handle Guest complaints effectively for both our Guest and Company.
revenue and profitability.