March 2015 — Present
IntIntegrating the Jira support team, to help global customers in general support related to this product. Besides that, we produce new knowledge bases to give the customer agility and autonomy. The activities involved find out problems related to: Tomcat, sql dbs, ldap, vpn, java code analysis and so on. The most important thing is to build a solid relationship with the customer helping him to have the best experience with the company products.