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Daniel Goldman

Daniel Goldman

Infrastructure Systems Engineer - Oracle



Infrastructure Systems Engineer

IT Consultant with Oracle.

Career medium 05

FOCUS Brands

Desktop Support Specialist

IT Specialist for multi-brand company (i.e. Schlotzsky’s, Cinnabon, Carvel, Moe’s SW Grill) supporting infrastructure and users domestic + international.

- Work with IT Department to develop and integrate new projects and corporate solutions.
- Responsible for all IT requests out of the Schlotzsky’s branch office and Atlanta corporate.
- Support and administer all resources including server room, various servers, workstations, printers, mobile devices, conference room, VoIP phone system, and intranet portal.
- Perform server maintenance such as backups, updates, upgrades, and migrations.
- Website maintenance for Schlotzsky’s corporate and ezLink (intranet) sites.
- Administration of all accounts: Users, Computers, Email, and all other resources in an Active Directory/Exchange environment.
- Tier 1, 2, 3 support for restaurants, field and all of corporate.


Yoh, A Day & Zimmermann Company

Information Systems Technician

-Provide I.T. Support for a military installation in BRAC
-Troubleshoot a vast of array of Software and Hardware work orders in an enterprise environment
-Work with hardware, software and domain wide networking support
-Resolve issues with applications, digital certificates, encryption, exchange server, logon failure, malware, wireless connectivity, VPN, compatibility, printers/scanners, and security patching.
-Configure systems with batch files/scripting methods.
-Perform maintenance of machines via command line + GUI.
-Apart of the DOIM's Vista Deployment team.
-Image and configure DOD certified systems.

Career medium 01
Career medium 02


Technical Support Agent

-Provide Tier 2 Tech Support for a leading VoIP provider
-Troubleshoot Residential and SOHO customer's TA + Premise Equipment
-Maintain VOIP call quality standards + uptime for customers.
-Analyze and troubleshoot SIP, packetization, firmware, and codec related issues
-Proficiently work with customers via phone support to fix a variety of problems.


Brookdale Community College

A.A.S, Network Information Technology

Western Governors University

B.S., Information Technology - Network Administration