Verizon Wireless Premium Retailer TCC
Wireless Service Consultant
January 2012 — Present
Guarantee a positive and personal customer experience by making recommendations to customers about products and services, as well as participating in Verizon Wireless' marketing and brand building efforts. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all company products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the store manager regarding local competition. Handle service inquiries from customers. Initiate at a store level, marketing techniques to draw customer flow into establishment. Modify marketing material to suit its intended audience.