Part-Time Student Records Assistant
December 2016 — Present
Reporting to the DePaul Central Contact Center Manager, I will provide and model excellent integrated student service by phone, email and online chat. This includes handling student queries to provide basic counseling, resolution or referral for issues of Student Records, Financial Aid and Student Accounts, as well as general university information.
Responsibilities & Duties
• Assist students with inquiries university by phone, email and online chat from the initial point of contact to issue resolution or referral by providing accurate information regarding University processes and policies.
• Working collegially with staff in the DePaul Central offices, as well as their partners in service integration, to ensure that student service is delivered in a uniform and consistent manner.
• Perform other duties as assigned.