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Crystal Holliday

Crystal Holliday

HR Coordinator

Sanyo

Human Resources Coordinator

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Sanyo

HR Coordinator

Career medium 03

Farmers Insurance

Claims Adjuster

Conduct prompt and thorough investigations, evaluate facts, interpret laws and regulations, and render determinations
Continuously analyze case facts and monitor activities in order to identify possible fraud and/or abuse, and/or third party liability throughout the course of the claim
Review photographs and written or audio-taped or video-taped statements to assist with making liability and/or coverage decisions
Negotiate with the claimant to settle the claim
Handle legal issues that can be handled without the use of a defense attorney

Career

Gap Inc.

Customer Experience Expert (Management)

Ensured associates provided exceptional customer service at the cash wrap, sales floor, and fitting rooms
Provided in-the-moment coaching on sales floor to staff to reward good behavior
Handled complex customer situations in compliance with policy and procedures
Motivated sales associates to engage with customers in an effort to increase sales and reach gap card goals

Career medium 03
Career
Career medium 02

Honeywell FM&T

Human Resources Summer Intern (Security Clearance)

Project lead for health care dependent benefits review for 2700 employees and developed procedure and tools to communicate changes to employees
Designed job description template in order to comply with OFCCP guidelines

Career

Honeywell FM&T

Human Resources Summer Intern (Security Clearance)

Analyzed overtime usage across 20+ classifications over three year period to determine financial impact due to possible overtime policy changes and discovered annual savings of $75,000 to $100,000
Presented new hire compensation and benefits orientation for salaried and hourly employees

Career medium 05
Career

Wichita State University

Bachelor of Business Administration (B.B.A.), Human Resources