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Crystal Ford

Crystal Ford

Customer Success Manager

Zift Solutions

Raleigh, NC

Highly experienced Account Manager with extensive expertise in partner and affiliate marketing in the IT, Retail, & Fashion Sector.


Crystal Nichole Image & Style Agency

Executive Account Manager

 Premiere Wardrobe & Fashion Consultant to Upper Tiered Clientele.
 Manages day to day operations of company.
 Creates and institutes company’s strategic plan for branding, marketing, public relations, and partnerships.
 Effective & efficient management of client accounts and relationships.
 Successful contract negotiations for partner and channel programs.
 Executes social media campaign and handles high level administrative tasks.
LinkedIn Profile: Crystal Nichole

Career medium 03
Career medium 06


Inside Sales Manager

 Responsible for all inside sale logistics on a key global $70m/year account.
 Manage for Memorex, one of MSystems key global strategic partners, internal supply chain logistics in regards to customer orders.
 Lead internal monthly forecasting meetings to ensure customer product demands are included and allocated.
 Analyze customer forecast vs. actual orders, based on findings, advise adjustments to customers.
 Work directly with customer on purchase order submittal, shipping schedules, and deliveries.
 Travel bi-monthly to accurately interpret customer needs and work with customer and outside sales team to offer appropriate solutions to satisfy product requirements.
 Compose monthly, quarterly, and yearly sales reports for tracking and review against goals.
 Travel to M-Systems headquarters in Kfar Saba, Israel twice yearly to meet with inside logistics and train.


Makhteshim Agan of North America

Customer Service/ Account Manager

 Key role in account management and providing customer service to clients by region.
 Interfaces with Sales Representatives and Product Managers to execute special customer programs and product allocations when applicable.
 Execute order-to-invoice transactions within SAP to ensure appropriate price and terms in addition to other details are applied to all orders.
 Work directly with Customer Service Manager and Product Managers on implementation of pricing and distribution to internal and external customers.
 Work closely with Supply Chain to ensure inventory availability and timely expectation and delivery to customers.

Career medium 06
Career medium 01

Active Data Services

Account Manager

 Manage communication with client, sales, and production while clients work is in facility.
 Visit clients to build relations through assuring service/product satisfaction, troubleshooting in issues, and suggesting and managing solutions.
 Work closely with Sales Team to assist in opportunity analysis and selling.
 Coordinate cross-functional team meetings when needed to meet client requirements.
 Manage accurate and timely invoicing of customers work.


ITAC Enginers & Constructors

Office Manager

 Administrative support to project managers and liaison with branch staff and headquarters staff in Chester, VA.
 Technical document and proposal review and editing.
 Maintain project, equipment/vehicle and administrative files and assure all documents are properly filed.
 Coordinate A/R and A/P functions for branch.
 Creating/running reports of statistical data for Supervisors and Clients and ensuring company is in compliance with client according to contracts.
 Enroll and process new/rehires into company and report NC New hires into NC State system and orientation.
 Personnel record keeping and payroll processing/timesheet tracking.
 Implement procedures for office and field reports.

Career medium 06
Career medium 03

Hannah & Dunn, LLC

Corporate Administrator

 Reported directly to COO & CFO of Spirits and Liquor Brokerage Firm.
 Managed office in day-to-day contacts and interactions including event planning and overseeing.
 Responsible for all activities in accounts payable functions managing over employee to ensure timely payments of vendor invoices and employee expense vouchers. Accounts receivable, invoicing, and billing.
 Human Resources/ Benefits Administrator.
 Received, reviewed, and formatted statistical data for brand profiles through MS Access and MS Excel for distribution to executive staff.



North Carolina Agricultural and Technical State University