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Crystal Brown

Crystal Brown

Bridgeport, CT


Waste Management/ DAI

Account Manager/Customer Service Escalation Supervisor Team

Waste Management : Called locations to make sure services were performed (compactor delivered, emptied or repaired). Also called hauler to confirm work order was received. Special projects confirming haulers were paid for services rendered. Updating tonnage for location services. Invoice reconciling.
DAI : Answered inbound calls from customers checking on the status of their orders. Issued credits and or refunds. Assisted customers with mailing/shipping errors, order entry errors and warehouse miss picked errors. Answered escalated email issues. Placed orders for customers that are placing multi brand orders. Adjusted pricing and shipping prices where needed. Ordered catalogs for customers..

Career medium 02
Career medium 04

RBS Citizens Bank

Customer Service Specialist

Answered inbound calls from cardholders calling about their credit card accounts. Taking credit card bill payments over the phone. Placed transactions in dispute. Explained finance charges. Fraud account monitoring. Closing accounts and reissuing cards on accounts that have been fraudulently compromised. Contacting authorities on fraudulent matters.


Prime Resources

Customer Service Representative

Answered inbound calls from customers about times being sold on the website. Provided status information on orders. Gave customers product information estimated ship times and availability on items. Processed credits.

Career medium 05
Career medium 04

Advanced Radiology

Patient Service Specialist

Greeted and welcomed patients into the facility. Checked in and registered patients. Ran insurance verification collected copays/payments for services. Made appointments for X-rays, mammograms, CAT scans, and MRIs. Gave preparation instructions for specific exams/procedures. Prepared following days schedule made sure prior authorization were in place if not obtained authorization from health insurance carrier. Also made emergency appointments for emergency/walkin patients. Printed X-ray film copies and gave them to patients upon request of physician and patient.


Health Net

Service Operations Representative

Handled inbound ACD calls, correspondence and lobby visits related to all aspects of service. Effectively communicated, in writing and verbally, Health Net policies, procedures and applicable benefits to members questioning a Health Net policy or decision. Investigated members issues as indicated. Initiated appropriate actions to ensure a timely resolution including processing claims as well as outbound calls if necessary. Research and processed claims according to policies and procedures. Determined claim status for doctors as well as members.

Career medium 05
Career medium 05


Interactive Client Support

Supported the electronic products for the company: website, CD-ROM, Lotus Notes, and Intraweb. Instructed potential clients on how to navigate the website. Assisted clients with specific searches. Reset passwords for clients.


Shaw University

Computer Info System

Porter and Chester

Medical Assistant