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Crystal Algeciras

Crystal Algeciras

LinkedIn Talent Solution Specialist

LinkedIn

Greater Omaha Area

I seek a higher understanding of the member experience and how to make it greater! My experience in customer services, consumer relations and risk assessment investigations is my most useful and rewarding tool. I use them daily, which provide opportunities to grow and advance personally and professionally. The opportunity to ...

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LinkedIn

LinkedIn Talent Solution Specialist

- Delivers on customer satisfaction goals by responding to customer queries quickly and accurately, anticipating customer needs and exceeding expectations.
- Shares relevant best practices with customer to optimize product experience.
- Effectively troubleshoots and resolves customer and sales issues through increased proficiency in
tools and products by using CRM, Phone and Chat.
-Has a working knowledge of products and internal tools and takes full ownership on continuously developing own expertise to a higher level.
- Work within a queue support model with specific daily targets on the number of customer contacts completed and customer satisfaction.
- Establish effective working relationships with members, managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
- Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.
- Attains Recruiter product and queue certifications when appropriate.
- Understands and promotes LinkedIn core values and culture.