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Cristina Villa

Cristina Villa

Receptionist

Sorrento Valley Chiroptactic

Bonita, CA

Receptionist at Sorrento Valley Chiroptactic

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Sorrento Valley Chiroptactic

Receptionist

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.

Career medium 04
Career
Career medium 02

Sky Zone San Diego

Events Lead

Supervise staff for events
Assists in problem resolution and answers questions
Maintain records on event activities, progress, or status
Coordinate activities of assigned areas with activities of other staff to ensure optimum efficiency and compliance with appropriate procedures and specifications.
Maintain facility or event calendars, updating as necessary.
Skill in public relations and handling complaints.
Great communication skills

Career

Sky Zone San Diego

Guest Services

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas
Identify prices of goods, services or admission.
Resolve customer complaints.
Answer customers' questions, and provide information on procedures or policies.

Career medium 02
Career
Career medium 06

Sunny's Fashion & Plus

Sales Associate

Kept the work environment neat and clean.
Ensured that all products or merchandise are placed in their respective areas.
Ensured that all stock is replenished.
Helped customers locate merchandise or find suitable alternatives.
Actively engaged in developing more effective customer service skills.
Communicated with managers regarding customer concerns and employee matters.
Greeted customers with a positive demeanor.
Maintained an enthusiastic and upbeat personality.
Provided honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Career

Cali Resources

Data Entry

Helped develop a program called "Silvanus360" in its beginning stages to be used as an inventory control program.
Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.
Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Entered customer and account data by inputting alphabetic and numeric information on keyboard
Maintained data entry requirements by following data program techniques and procedures.
Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tested customer and account system changes and upgrades by inputting new data; reviewing output.
Secured information by completing data base backups.
Maintained operations by following policies and procedures; reporting needed changes.
PREVIOUS POSITIONS: Warehouse Worker, Receptionist, Executive Assistant: 08/08 to 12/10

Career medium 04
Career
Career medium 04

Cali Resources

Receptionist/Office Assistant

Implemented new processes and systems for improving customer service satisfaction.
Greeted customers entering the company to ascertain what each customer wanted or needed.
Earned management trust through creativity in report creation and responsible demeanor

Career

Cali Resources

Warehouse Worker

Assembled Pallets

Southwestern College

Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services