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Cristian Ramos

Cristian Ramos

Product Telephone Support III Lead

HealthTrio LLC

Tucson, AZ

Recent BSSE graduate with a firm foundation in software engineering and architecture principles. Experienced in object-oriented programming; agile development, project implementation technical writing and testing code. Quickly learns new information ; successful working both alone and in a team setting.

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HealthTrio LLC

Product Telephone Support III Lead

Supports the help desk function
Documents user interaction and incident status in customer tracking software
Takes on-call duty as assigned
Runs various reporting tools
Oversees team
Takes escalations as needed
Trains new hires

University Of Phoenix

Batchelor's In Computer Science , Software Engineering

Intuit Inc

Tier 1 Specialist