Patient Access Supervisor
August 2017 — Present
Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts at 6 offsite locations; which include 3 freestanding emergency rooms/outpatient imaging departments and 3 Urgent Care facilities.
Provides assistance in managing escalated issues as needed.
Assists in preparation for both short and long range planning recommendations for all Registration Process areas.
Maintains positive customer service at all times, assisting staff in resolving issues.
Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports. Also may perform special projects and reporting when assigned.