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Courtney Langston

Courtney Langston

Windows Migration Technician

Tennessee Valley Authority

Rossville, GA

Support Technician at EPB


Tennessee Valley Authority

Windows Migration Technician

Windows migration technician-Undetermined Start Date

Career medium 02


Customer Service & Support

Interface with customers via inbound or outbound calls or the Internet for the purpose of selling complex products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.



Customer Service Pharmacy Help Desk

Medimpact-Pharmacy Help Desk

Career medium 05

EPB Fiber Optics

Tier II Technical Support

Provide next level support to Tier I operations with day to day maintenance issues and escalate real time complex technical issues to Tier III and/or vendors and contractors.Coordinate the clearance and correction of trouble for IPTV, Internet access and telephony services.
Communicate with customers using in-depth interviews to solve service issues.Work continuously on a task until completion or referral to third parties if appropriate.Prioritize and manage several open cases at one time.Process trouble reports using mechanized systems with accurate documentation of customer interactions and the engagement of internal and external support teams as necessary.Support new applications.
Communicate with other departments and customers regarding disposition and status of trouble.Identify and communicate noticeable problem trends and troubleshoots.Troubleshoot recurring problems to find permanent solutions.Position EPB as provider of choice.
Sell appropriate items during contacts with customers. Computer hardware/software support with Windows XP, Windows 2000, IE 5.5 and higher, Microsoft.Other commonly used commercial products (including Microsoft Office), strong Microsoft Outlook skills.
Anti-virus Software.Microsoft Excel basic skill in cell formatting, simple equations, protecting cells and work sheets from accidental changes, efficient data entry for repetitive action.Telecommunications equipment and terminology such as SONET, phone switches, DACs, packet switches, routers, DSX panels, customer premise equipment.
Must be task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail oriented manner; must pass Customer Service, Microsoft Word and Excel, and technical skills assessments.


AT&T Mobility

Retail Sales Consultant

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position may be commissioned and quota based.Possess a competitive spirit and desire to meet and exceed sales goals.Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.Understand customers' needs and help them discover how our products meet those needs. Multi-task in a fast paced team environment.Educate and engage customers through product demonstrations.Interact with customers and provide prompt and courteous customer service to all customers.

Career medium 02
Career medium 03

Kmart Corporation

Customer Service Supervisor

A Kmart Supervisor is a person who develops working relationship with the department managers and also to ensure all the needs are being met in priority order. He/she also provides and shares information and anticipates appropriate information needed in all distribution centers that associate the accordance of the company quality and communication schedule. The main responsibility of a Kmart supervisor is to supervise all the daily activities of staff and is also held accountable for their performance. Kmart supervisor is responsible for supervising all the daily activities of the staffs and procures resources to facilitate staff’s performance. They also ensure the high standards of quality, housekeeping, accuracy and merchandise damage minimization and safety.They usually hire, train, orient, evaluate, and recommend pay increase and also develop associates. For optimum department operations they are the one who determine staffing needs.A Kmart supervisor works in establishing and monitoring the daily production schedules, priorities and also ensures priorities that are adhered to and that resources will be utilized properly to control the cost.The Kmart supervisor is also assigned in monitoring the procedures set forth in the department to ensure the integrity and accuracy of the inventory and that available resource maybe utilized the productivity in order to control the cost.The Kmart supervisor is also responsible for communicating daily basis with operations managers and other DC managers on ideas, issues, processes, and priorities to maintain the department at a high level of efficiency.


Berry College

Technical Support Desk

The Technical Support Desk is the primary point of communication in the IT department and requires learning a vast amount knowledge. Students in the the Technical Support Desk support a wide range of issues including network connectivity, Windows and Macintosh operating systems, Microsoft Office, and iPads. Certifications may include the A+, Network+, Microsoft Office, Security+, MCITP, and Apple certifications.

Career medium 04
Career medium 06

Chattanooga State

Student Worker in Career Planning and Counseling & Financial Aid Office

Student work required me to work in two very detrimental offices during my time at Chattanooga State. I assisted students with career goals, administered testing to determine what career may be best suitable for a specific student. I would do counseling to help them discover what their interest were regarding their majors and minors and also where they wanted to go with these degrees. In the financial aid office I would enter rewards, discontinue and speak with students regarding questions about getting financial aid and assist the financial aid representatives with any paperwork that needed to be done which was very time sensitive.



Retail Sales Representative

Build customer confidence of customers by making the store experience interactive, engaging and reassuring.
Maximize customer experience by "solving the whole problem" (as opposed to pushing products).
Maintain the visual appeal of your store.
Make the most effective use of store displays and interactive devices for each of your customers.
Use your time well, even when not serving customers.
Keep abreast of the rapidly evolving technology.
Develop positive customer relationships.

Career medium 02
Career medium 05

Made In The Shade

Assistant Manger

Assisted customers with purchasing sunglasses and returns. I made the schedule each week. I had to do inventory and I was in charge of interviewing potential employees. I also was in charge of keeping track of all the money involved with the business and reporting the sales statistics to our Manager.


The University of Tennessee at Chattanooga

Bachelor of Applied Science (B.A.Sc.) Pending, Biochemistry and Molecular Biology

Chattanooga State Community College

Associate's degree, General Transfer Degree

Berry College

Ringgold High School