July 2011 — Present
Network support of employees, Break/Fix/IMAC support
General support of PC laptops, desktops computing environment including network printer and PDA configuration support.
Troubleshooting and repair of PC hardware configuration issues and software issues to maintain business continuity
Diagnose, troubleshoot and repair Printer network configuration issues and other devices like Blackberries or handhelds
Perform new hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
Perform in-place PC migration services upgrading the operating system and/or software applications using a technical procedures script.
Optimizing Hardware/Software and configurations as scripted ensuring customer satisfaction.
Replace toner in network printers.