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Cornelius Gloria

Cornelius Gloria

Web Support Specialist

Click Optimize

Web Support Specialist at ClickOptimize LLC


Click Optimize

Web Support Specialist

Career medium 05

Net Friends, Inc.

Enterprise Services Specialist

- Tier I/II support for clients based nationally under SLA & best practices
- Participate in rotating company-wide after hours support
- Laptop rebuilds and provisioning as per user specifications
- Manage McAfee Endpoint Encryption/Office 365/Symantec Cloud/AD


North Carolina Mutual Life Insurance Company

Help Desk Analyst

- Tier I/II support for employees and field agents; assist with elevated issues
- Asset inventory/training documentation, iPhone/iPad setups & support
- AV setups & video conferencing troubleshooting

Career medium 03
Career medium 02

Duke University Medical Center

Computer Software Specialist

- Provided on call support for onsite/clients based around the world
- Supported new user creation, password resets, software & connectivity issues
- Managed staff & priorities to meet contract obligations
- Provided training and documentation
- Assisted with IT related duties such as but not limited to:
• Computer + software troubleshooting, virus/spyware removal, webmail troubleshooting, wiki maintenance, patch management, etc.


Jun Group

IT Technician

Linux server installations/support

Career medium 01

New York City Department of Health and Mental Hygiene

College Aide

- Identification of various mosquito species for sampling and testing of West Nile Virus (in accordance to Biosafety Level 3 SOP)
- General lab work such as: glassware cleaning/prep, solution prep, stock & equipment maintenance, etc
- Manage and maintain database of sample data and lab results; assist in data analysis
- Assistance with spray events, catch basin tests, and community outreach


CompuFriend Technologies, Inc.

IT Technician (CompuFriend Professional)

- Development and maintenance of company website as well as several other small business accounts
- Development of marketing strategy and of promotional items; media kits; pamphlets, etc
- Systems Admin of two small business networks
- Project manager of Level Platforms networking monitoring suite
- Set up new PCs and equipment for clients
- IT support including but not limited to: new email account setup, mobile devices, password resets, break/fix work, virus/spyware removal

Career medium 05
Career medium 06

Paragon Sports

Sales Associate

- Received yearly MVP award for excellent customer service
- Among top five in sales; provided valuable insight to clients and product buyers/representatives, increased sales by 20%
- Assumed head cashier role, expediting customer transactions and reducing customer wait time by 50%
- Assumed supervisor duties during Marathon Expo at the Javits Center in November 2006


Queensborough Community College

Health Services/Allied Health/Health Sciences, General

Saint John's University


Brooklyn Technical High School

Electrical and Electronics Engineering