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Corissa Almli

Corissa Almli

Field Operations Manager and Business Analysis

Frontier Communications

Greater Seattle Area, us

•Technical Supervisor for Fios and Copper technicans, installation and maintenance •Managed all sales events and local engagement events in Western WA •Managed Local Area Market sales and leads •Managed WA State corporate owned retail store operations •Involved technical knowledge of telecommunication OSP copper and fiber...

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Frontier Communications

Field Operations Manager and Business Analysis

• Manage our technical team and retail operations in Western WA, delivering critical market initiatives such as customer first, operational and customer support as well as retention and revenue growth.

• Managed team and departments expense budget, communicate our departments operational targets to my workgroup and worked with dispatch to monitor workload to meet workload demands, customer needs and company objectives.

• Management style is employee centric, with clear and fair expectations and consequences, believing in success through empowerment and motivation.

• Managed and directed our Everett market D2D vendor, Premier Mobile Store deployment and all local engagement in Western Washington.

• Managed our sales lead program for the Everett LAM, including incentive initiatives for participants, monitor lead compliance and ensure proper handling of all business leads.

• In 2015 the retail store grew its annual gross margin by 3% as a result of better managing our lead funnels of both in-store customers as well as integrating outbound calling on lead lists and work directly with technicians to help with sales needs.

• While managing the Premier Mobile Store, our annual gross margin increased by 16% due to managing its deployment more efficiently and team began creating solid relationships with large multi-dwelling units.

• In 2015, the Everett retail store ranked #1 in the nation for annualized revenue for company owned stores nationwide and the Premier Mobile Store is also ranked #1 for top producing premier stores in the nation. Both grossing over $500,000 each in 2015 with the fewest employees.