Innovation and Customer Experience Strategist & Leadership Coach
Founder, M-Dash Group, Inc.
March 2015 — Present
I work with businesses to achieve profitable growth through the discipline of innovation, create best in class customer experiences through the process of human-centered design, and coach executives on how to maximize their contributions to their organizations and learn how to develop emerging leaders.
Sample of current engagements:
*Co-create a best in class leadership development and mentorship program for a federal law enforcement agency, with a focus on developing young professionals and cultivating a culture of learning, development and feedback.
*Transform the culture of a direct to consumer retail business and grow revenue and conversion targets through stronger employee engagement and creating a best in class omni-channel customer experience.