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Claudia Pollina

Claudia Pollina

Senior Digital Product Manager

Vodafone

Milan Area, Italy, it

4 year experience in designing digital experiences both in multinational companies, as well as in growing startup. My background in UX and service design give me the key skill to design experiences with a strong focus on the user, both vertical on touchpoint than omnichannel. While improving my learnings in digital marketi...

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Vodafone

Senior Digital Product Manager

I contribute to drive adoption of My Vodafone mobile application, making the touchpoint efficient and easy to use for our customers.
My work involve both developing new ideas and manage campaings to adopt more customers and increase App penetration, while promoting the usage of the app, using self service and our AI assistant. I supervise app performance and iteratively plan actions to strive improvement.
Achieved +4% of app penetration in 6 months.

Service Design Drinks Milan

Co-organizer

Service Design Drinks are open and informal meetings to bring Milan Service Design community together. Service Design Drinks Milan connects everyone interested in Service Design, User Experience, Customer Experience and Design Thinking, to share experiences, expand knowledge and create new opportunities.