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Clarisse Kabongo

Clarisse Kabongo

Technical Support Specialist

Google

New York, NY

8yrs.+ customer service experience. 5yrs+ administrative, 5+yrs+social media and sales experience 3yrs+ event planning Team Leader of 10+ members. Produced video and web content for Health and Fitness Blog. 200+ hours of volunteering and training with different programs including teamwork, project management, community outrea...

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Google

Technical Support Specialist

 Laptop imaging deployment and recovery

 Inventory and asset management, conference room preventative maintenance, and e-

recycling

 Support a complex and fast paced environment focused on video conference rooms with

outstanding attention to customer satisfaction

 Ensuring audio and visual quality, troubleshooting any issues that may arise and any

requests from meeting attendees.

 Customer support for over 70,000 users worldwide from IT accessory to workstation

setup

 Use ticketing systems to report individual work accomplishments and to track Service

Level Agreements (SLAs)

 Utilizing Inventory Data management software to maintain inventory accuracy and

workflow

Geek Squad

IT Consultant

Handles service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem and quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs. manage shipping and receiving in addition to performing basic repairs and software installations.