HSBC Global Investor Services
Overseas Corporate Actions Senior Administrator
April 1998 — April 2011
Ensured work processed within my team was completed correctly, within deadlines and in accordance with client instructions and internal procedures.
Provided technical support and direction to the administrators on my team and other colleagues. Escalated to management any matters of risk, compliance breaches, or any matters of concern identified.
Ensured adherence and adoption of standards and best practice in order to minimise operational risk and provide excellent client service.
Updated and maintained the sections cash and stock exceptions and standing instructions databases and made sure all were kept within internal deadlines and queries answered within internal service level agreements.