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Christy Brown

Christy Brown

Corporate Manager Trainer

Piercing Pagoda

Virginia Beach, VA

District Manager, Seeking new opportunity

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Zale

District Manager

Leading a successful store operations team of 100 plus associates within 13 locations to create and maintain the company's high standards. With a major focus on achieving / exceeding sales plans and leading activities required to achieve the Region's goals including:
•Unit sales performance
•Warranty attachments within the top 10% of the company
•Acting as a role model and holding employees accountable for meeting company performance and customer service standards
•Personnel management
•Recruiting, interviewing, selecting, training, developing, disciplining associates
•Customer service satisfaction
•Merchandise presentation
•Overall district administration
•Loss prevention
•Expense control
•P & L

Career medium 03
Career

Keller Williams Realty

Licensed Real Estate Salesperson

Piercing Pagoda (Jewelry)

Corporate Manager Trainer

Prepared new managers within the region by conducting orientation to sales and operation process; developed individuals by providing resources and assistance; in field training by maintaining policy and procedure resources; provided coaching; conducted training sessions; developed new approaches and training techniques by assisting in the draft of the company's store operations manual; integrated support with routine job functions; financial objectives by recommending budget items; controlling costs.
Accomplished sales training and organization mission by completing related results as needed.
Skills/Qualifications: Training , Training Management, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Motivation for Sales, Sales Planning, and How to Orient Employees effectively.

Career medium 01
Career
Career medium 02

Piercing Pagoda (Jewelry)

Store Manager

•Responsible for maximizing store sales in a retail environment •Achieved and exceeded sales goals
•Lead staff development with proven communication skills promoting an employee sales culture
•Lead by example and held employees accountable for meeting company performance and customer service standards. •Recruited, Interviewed, Selected, Trained, Coached, and Developed store employees to the next level of performance •Implemented, Organized, and Maintained visual merchandise presentation at above average standards •Controlled P&L and inventory losses within the top 15% in the company

Career

CVS Pharmacy

Assistant Store Manager

Responsible for the leadership and strategic operation of a CVS/pharmacy store including:
• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Career medium 05
Career

Alpha School of Real Estate

Licensed Realtor

Tidewater Community College

Business Management