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Christopher Gibbins

Christopher Gibbins

Fort Worth, TX

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ADP AdvancedMD

Tier 1 Support

Provided front line support directly to clients for the companies medical practice software
for both Practice Management and Clinical EHR. Also supported electronic claim
tracking and ePrescriptions. Worked closely with management to ensure client
satisfaction on a daily basis. Assisted with new associate training and growth. Primary
responsibilities included doing in depth research on issues that were not solvable on first
call. Handled extra projects for upper management to handle upset or difficult clients and
their requests. As well as to find and create training for team members on new ways to
increase performance and product knowledge.

Career medium 06
Career
Career medium 04

Henry Schien on Contract with SOS Staffing

eServices Support Agent

Provided front lines support for Henry Schein’s premium software clients for electronic
dental claim submissions. My primary responsibilities entailed; tracking claims to the
clearinghouse as well as working closely with insurance companies to ensure that the
clients were paid accordingly. Worked closely with development to make sure that the
client’s needs are met on every request sent to development.

Career

Mozy

Support Agent

Provided first line support for the company’s software. Troubleshooting network related
issues, testing bugs in the software as well as beta testing software and updates still in
development. Was responsible for handling case’s from Phone, Email, and Live Chat.

Career medium 02
Career
Career medium 06

Goldman Sachs on contract with Arch Gate Consulting

CRS Support Agent

Acted in place of organization first line tech support. Provided exceptional end user client
support for all firm employees. My group was the first people to receive calls and to fix
general issues, in a timely manner. Duties entailed taking calls from users having issues
with company systems and internally developed applications, escalating issues that
required more access or more global issues related issues. Follow all firm policies and
practices. Handled Citrix server, Bloomberg, Reuters, RSA secureID’s, Blackberry’s and
other internally developed applications.

Career

Piracle

Level 3 Support Agent

Responsible for improvement of company software efficiency. Proficient in
troubleshooting software and network related issues. Consistently exceeded company
goals and expectations. Tested in virtual and Citrix environments in addition to
maintaining terminal services. Provided custom configuration of Windows Server 2000
and 2003 for permissions and other traditional server related tasks. Administered and
configured MYSQL databases. Supported Windows server shares, security, mapping and
associated duties. Wrote and implemented batch files and supplementary scripts to help
improve overall company efficiency. Also provided in house desktop and server support
for company personal for Exchange, file and print services, IIS and Apache, FTP
assistance, and some Cisco phone troubleshooting.

Career medium 02
Career
Career medium 05

CompUSA

Hardware Sales Rep

Provided outstanding PC hardware and technical sales and support. Promoted three times
over the course of less than 2 years. Maintained exceptional direct customer service and
phone support, including providing knowledge and expertise of company hardware,
software and services.

Career

Stevens Henager College

Bachelors, Computer Science