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Christopher Daugherty

Christopher Daugherty

Level 1 Help Desk Support

Questeq

Help Desk Support at Questeq

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Questeq

Level 1 Help Desk Support

Administers 80+ libraries in Allegheny County. Learned staff software to ensure staff's ability to successfully do their job. Handled a wide variety
of technical support issues: Phone Etiquette and Customer Service, Remote assistance, Active Directory User Management, Microsoft Exchange Server Management, Group Policy Management, Printer/Server Management (Windows 2003 and 2008 Server), Server Build/Replacement, Juniper Switch Configuration/Deployment, Desktop Support (Windows 7), Worked with Hewlett Packard to ensure proper functionality of all HP-Leased machines. Performed on-site hardware repair/replacements, Certified K-12 School District Technician (Extensive Background Checks/Procedures).

Career medium 03
Career
Career medium 05

CompuCom

Field Technician

Sub-contracted by PNC Bank, we were responsible for rolling out brand new machines to all PNC Bank employees in three seperate PNC office locations in the city. Responsible for scheduling appointments, installation of hardware, back-up of user's personal data, re-images, data migration, basic instruction of new software/hardware, and properly packing up old machines and sending them back to warehouse via FedEx.

Career

System Medic

Business Owner

Handled a 40-mile radius of assorted technical support situations to keep skills sharp. Mostly consisted of on-site visits as well as graphic/webpage projects for clients. Advised/planned out new systems for clients interested in upgrading/replacing older PCs.

Career medium 01
Career

Pittsburgh Technical Institute

Help Desk intern

Learned basic fundamentals of how a help-desk system works. Proper and professional communication, ticketing systems, and troubleshooting steps...

Full Sail University

Associate of Science (AS), Recording Arts Technology/Technician

Pittsburgh Technical Institute

Associate of Science (AS), Computer Systems Networking and Telecommunications