Level 1 Help Desk Support
February 2012 — Present
Administers 80+ libraries in Allegheny County. Learned staff software to ensure staff's ability to successfully do their job. Handled a wide variety
of technical support issues: Phone Etiquette and Customer Service, Remote assistance, Active Directory User Management, Microsoft Exchange Server Management, Group Policy Management, Printer/Server Management (Windows 2003 and 2008 Server), Server Build/Replacement, Juniper Switch Configuration/Deployment, Desktop Support (Windows 7), Worked with Hewlett Packard to ensure proper functionality of all HP-Leased machines. Performed on-site hardware repair/replacements, Certified K-12 School District Technician (Extensive Background Checks/Procedures).