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Christopher Baclig

Christopher Baclig

Manager – ABAP Support

Zuellig Pharma Asia Pacific Ltd. Phils. ROHQ

NCR - National Capital Region, Philippines, ph

Has a strong background on SAP service delivery and IT pre-sales. Has several years of SAP experience in both implementation and application management/development projects. Dedicated, highly motivated, career-driven, hardworking, technically adept, able to communicate effectively with end users and can efficiently disclose ...

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Zuellig Pharma Asia Pacific Ltd. Phils. ROHQ

Manager – ABAP Support

• Manager – ABAP Development (June 2012 - Present)
- Application support and development management for enhancement and projects
- Knowledge transition and management
- Management of 3rd party suppliers
- Revisit and update the service management catalogue as needed
- Contribute to the SLA definition and management
- Responsible for HR & recruitment, organizational development and office operations & administration
- Manage weekly status reporting
- Capacity planning
- Monitor and ensure compliance to SLA commitments
- Escalation point on issues needing level 2/3 support in incident/bug fix tickets
- Manage root cause analysis (RCA) execution on recurring incident tickets

• ABAP Lead (May 2011 – Jun. 2012)

- Provide high level estimates on development efforts on enhancement project and change request
- Conduct code reviews and ensure compliance with programming standards and best practices along with
- Troubleshoot and recommending long term solutions for production issues
- Facilitate a technical design walkthrough for the developers