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Christine Trice

Christine Trice

Detroit, MI 48219

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Strategic Staffing Solutions

DTE Energy/United Way 211 Low Income Self Sufficiency Project Supervisor

Supervise file room department in the operations of the file room for DTE Low Income Self Sufficiency Program Project. Set goals and objectives for the file room staff to complete duties effectively and maintain the workload and any work assigned to file room staff. Provide supervisor support to Call Center Representatives by answering questions and making recommendations for corrective services to address customer concerns. Manage and resolve customer complaints and handle customers inquiries over the telephone when customers need and request supervisor assistance.

Career medium 06
Career
Career medium 04

Strategic Staffing Solutions/ DTE Energy

DTE Energy Business Customer Care

Provided DTE Energy Business and Residential customers with product and service information. Assisted customers over the telephone with new account setups, billing inquiries, and making account payments. Handled all customer inquiries and updated existing customer information into the system. Documented all customer call information, expedited follow-up calls and also routed calls to appropriate resources when necessary. Summarized all customer calls and set expectations to resolve customer issues that needed further resolution.

Career

Parisian Department Store

Customer Service Associate

Responsible for all inbound customer calls and directing calls to appropriate departments. Assisted customers in processing customer store credit card payments, sales and returns. Accountable for handling store vault and making change request and replenishing registers when needed. Facilitated associates with voids, supplies request, tagging associates purchases and store policies questions to relate to customers. Also responsible for processing send sales and gift wrapping.

Career medium 04
Career
Career medium 05

Nielsen TV Ratings

Membership Representative

Recruited households to represent their community based on what they watched on television as a Nielsen TV home. Prepared daily and weekly recruitment reports. Performed market research through Q & A Data received from households and inputted Q & A data into system. Trained homes on using Nielsen equipment and performed follow-up appointments to assist households in equipment usage and complaint issues.

Career

Wayne State University

Communication Major

Suomi College

Associates of Applied Arts, Business Administration