Strategic Staffing Solutions
DTE Energy/United Way 211 Low Income Self Sufficiency Project Supervisor
October 2013 — February 2014
Supervise file room department in the operations of the file room for DTE Low Income Self Sufficiency Program Project. Set goals and objectives for the file room staff to complete duties effectively and maintain the workload and any work assigned to file room staff. Provide supervisor support to Call Center Representatives by answering questions and making recommendations for corrective services to address customer concerns. Manage and resolve customer complaints and handle customers inquiries over the telephone when customers need and request supervisor assistance.