November 2013 — Present
-Quickly respond to incoming calls while maintaining an ability to build rapport with our guests and educate them on our brand, hotel services, and amenities.
-Utilize verbal communication skills and sound sales principle to interact with the caller and position our properties to best meet the needs of our guests.
-Demonstrates a high level of guest services and professionalism during each and every guest interaction.
-Follows procedures to report guest complaints and guest feedback to the designated department or person assigned to respond directly and resolve the problem, authorized to solve some issues directly with guests.
-Field incoming web chats and phone calls from the resort hotline and field.
-Responsible for two properties and managing their new reservations and inventory.
-Clean-up projects as needed: make sure leads are open/closed as appropriate:clean up/organize guest reservations.