Guest Services Associate
November 2015 — Present
Greet Guests with warm, friendly attitude; Answer Guests Questions and Concerns; Effectively handle guests complaints in accordance to store policy; Maintain well-organized and clean work-space and ensure proper upkeep of store; Scan and bag merchandise efficiently and accordingly; Inform guests regarding store policies, sales and promotions, mobile apps and discounts, and inventory; Operate cash drawer and ensure sufficient funds are maintained;
Return and exchange products and merchandise accordingly to store policies; Receive and return merchandise to back-room and sort and organize merchandise efficiently and properly; Stock and
Load merchandise; Regularly address labels, and signs and ensure accuracy; Inquire and locate merchandise; Communicate with co-workers using employee-access devices to effectively handle
situations and ensure efficient team work; Enforce AP policies to prevent crimes such as fraud, identity theft, and theft; Train team members within the department; Supervise and manage the department's team members; Maintain keys for cash drawer and provide change to cash registers securely and efficiently; Troubleshoot Self-Checkout POS System; solve technical and mechanical issues regularly.