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Christa Arite

Christa Arite

Manager, User Experience Project Management

Sears Holdings Corporation

Manager, User Experience Project Management at Sears Holdings Corporation

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Sears Holdings Corporation

Manager, User Experience Project Management

Manage team of 7 Project Managers that are responsible for various retainer based projects within the Sears Holdings Corp. Directly responsible for growth, development and success of my team. Serve as escalation point for conflict resolution within the teams I manage as well as both internal and external teams.

Facilitate various user research sessions through the use of focus group process as well as various user research technologies.

Experience managing wide breadth of projects for various business units. Mentor and manage project managers working on individual projects within the programs I support. Well versed in creating documentation for new and updated processes, standards, templates writing and developing training materials.

Ability to lead a team through pitch generation and RFP response and experience in SOW generation.

Ability to effectively create and facilitate sessions with a focus on: brainstorming, requirements generation, mid and post-mortem, and group sessions through the use of group facilitation methods and best practices. Experience in developing a dynamic meeting agenda that takes into account project and meeting goals as well as understanding team dynamics. Skilled in gathering groups together and assisting with conflict resolution, collaboration and consensus building.

Build, cultivate, and maintain long term relationships within the User Experience, Online Business Unit, and external Business Units within Sears Holdings Corp.

Proficient in Microsoft Office, Basecamp, Qualtrics, User Testing.com and all products within Microsoft Suite, including Visio.

Career medium 03
Career
Career medium 01

Designkitchen

Project Manager

Acted as a liaison between client services team and the creative teams.

Effectively coordinated resources across multiple teams to ensure projects were completed on time and on budget.

Served as primary contact to clients, responsible for coordinating project expectations as well as project details for clients in the mobile and technology space.

Career

i365 A Seagate Company

Regional Account Manager

Introduced new technology to the Chicagoland market by presenting to business owners and IT consulting firms

Conducted technical presentations to decision makers in regards to i365 backup and restore technology

Career medium 02
Career
Career medium 02

ADP

District Manager

Effectively presented payroll solutions to business owners and upper management of small to medium sized businesses.

Ability to manage multiple prospects and referral partners while consistently hitting my sales goals.

Career

Sears Holdings Corporation

Senior Project Manager, User Experience

Managed day to day operational aspects of multiple projects, run both internal and external reviews with various stakeholders and cite, investigate, and mitigate risk while managing project workload. Managed various and extensive interactive projects in the web and mobile ecommerce space for various business units. Responsible at times for end to end project management.

Build, cultivate, and maintain long term relationships within the User Experience, Online Business Unit, and external Business Units within Sears Holdings Corp.

Senior Project Manager for the Mobile and Shop Your Way Rewards loyalty program to ensure alignment of scope, resources, and timelines. Contributed to success of Mobile program and as a result, our team received 2011 Mobile Retailer of the year award.

Career medium 06
Career
Career medium 04

i365, a Seagate Company

Senior Project Manager, Managed Services

Proactively managed technical implementation and ongoing engagements for customers with a result of project completion and customer and partner satisfaction

Effectively coordinated internal resources from multiple departments to address customer escalations and requirements

Career

DePaul University

Continuing and Professional Education, Group Facilitation Certificate Program

Ohio University

BBA, Management Information Systems, Marketing, Sales Certificate, Japanese Language Certificate