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Chris Jones

Chris Jones

Head of Business Operations / Operations Director

The Carphone Warehouse/Best Buy Europe

Manchester, M469BW

Experienced Operational Leader (Business Operations Director - Carphone Warehouse)


The Carphone Warehouse/Best Buy Europe

Head of Business Operations / Operations Director

Leadership of the Business Operations Function, includes the below:

- Retail Operations (820+ Stores)
- Telesales Operations (IB & OB)
- Online/Web Operations (Multi-Brand)
- Customer Operations (Contact Centre)
- Service Delivery & Continuity (Multi-Channel)
- Retail Productivity (Time & Motion, Workforce Management)
- Commercial Operations (Vendor & Client Management)
- New Product Introduction (Business Workflow)
- Business Change Projects (Portfolio Management & Programme Delivery)
- Business Planning (Corporate & Channel)
- Operational Excellence (BPM, Six Sigma, Development)
- Channel Development (Multi-Channel)
- Channel GNFR
- Retail Technology (Epos, SAP, Demo, Networks, Telephony)

Direct Leadership of 120+ Business Operations Function.

Career medium 03
Career medium 01

Best Buy Europe

Commericial Manager - Fresh (MVNO)

Mainly a Commercial role, again to deliver Channel presence for the newly created 'Fresh' MVNO Mobile Network. Some Field Marketing and Channel engagement. Generally working with the Sales leaders within each territory to ensure product awareness was available and drive sales.


Carphone Warehouse

Commercial Manager - MVIVA

Key responsibility to manage the delivery of the new MVIVA WAP/Internet Service (partnership with AOL) to the Carphone Warehouse Retail Channel. Predominantly a Field Based role, with a thorough understanding of market positioning for the new brand, Product Marketing and Training.

Career medium 01

St Marys RC High School, Astley