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Chris Jones

Chris Jones

Head of Business Operations / Operations Director

The Carphone Warehouse/Best Buy Europe

Manchester, M469BW

Experienced Operational Leader (Business Operations Director - Carphone Warehouse)

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The Carphone Warehouse/Best Buy Europe

Head of Business Operations / Operations Director

Leadership of the Business Operations Function, includes the below:

- Retail Operations (820+ Stores)
- Telesales Operations (IB & OB)
- Online/Web Operations (Multi-Brand)
- Customer Operations (Contact Centre)
- Service Delivery & Continuity (Multi-Channel)
- Retail Productivity (Time & Motion, Workforce Management)
- Commercial Operations (Vendor & Client Management)
- New Product Introduction (Business Workflow)
- Business Change Projects (Portfolio Management & Programme Delivery)
- Business Planning (Corporate & Channel)
- Operational Excellence (BPM, Six Sigma, Development)
- Channel Development (Multi-Channel)
- Channel GNFR
- Retail Technology (Epos, SAP, Demo, Networks, Telephony)

Direct Leadership of 120+ Business Operations Function.

Career medium 03
Career
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