Supervisor, Guest Services
September 2008 — April 2011
• Collaborated daily with management team and five hotel departments to efficiently serve guests at one of the world's largest hotel companies.
• Facilitated positive experiences for guests by providing high-quality and attentive customer service.
• Communicated with guests and vendors via a phone system for a 424 room hotel.
• Worked to solve problems and fulfill the wide variety of requests that came from a diverse set of hotel guests.
• Researched and organized resources that would allow the Guest Services office to easily meet the needs of customers.