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Cheryl Cogburn

Cheryl Cogburn

New Job

Big Fish Games

Seattle, WA





Starwood Hotels

Supervisor, Guest Services

• Collaborated daily with management team and five hotel departments to efficiently serve guests at one of the world's largest hotel companies.
• Facilitated positive experiences for guests by providing high-quality and attentive customer service.
• Communicated with guests and vendors via a phone system for a 424 room hotel.
• Worked to solve problems and fulfill the wide variety of requests that came from a diverse set of hotel guests.
• Researched and organized resources that would allow the Guest Services office to easily meet the needs of customers.

University of Washington

Production Assistant

• Support staff and freelance producers by coordinating people, processes, schedules, and resources from project intake to final approval.
• Communicate with internal teams and external clients regarding status of deliverables, budget updates, and troubleshoot-ing problems.
• Maintain production report database and Daily work schedule database.
• Coordinate UW Video Production Payroll. Collect biweekly time-sheets for temporary employees checking the accuracy and billing back the hours to the appropriate project.
• Produce detailed summary of project charges to date for producers, ensuring that they stay within budget parameters
• Enter and reconcile daily production reports for shoots and editing, video duplication orders, tape stock.

Board and Vellum Architecture Firm

Office and Marketing Manager

• Manage office files. Maintain and determine social media content.
• Handle client payments, routing bills to bookkeeper, and some general budgeting.
• Assist in invoice production with the assistance of all team members and maintain budget spreadsheets.
• Coordinate Board and Vellum payroll. Administer and collect time-sheets for employees and tabulate hours to be processed for payroll by bookkeeper.
• Prepare architectural proposals in InDesign and Microsoft Office.

Central Washington University

Bachelor of Arts, Psychology

Olympic College

Associate of Arts, Psychology

New School

Education medium 04

Big Fish Games

New Job

• Assist customers with technical, account and billing issues in relation to Big Fish Casino game. Support customers across mobile device, and PC platforms.
• Gather customer’s information and determine issue by evaluating, researching and analyzing symptoms provided. Guide customer through corrective steps once issue is determined.
• Process customer payments and refunds while handling account and payment privacy.
• Improve system performance by identifying problems within app and online platform, recommend changes.

Career medium 01